Curious for a Living: How asking better questions creates loyal clients (and better websites)
Widgets and custom post types are awesome, and writing beautiful code is an art and a science. But if you’re spending all your time implementing client requests rather than asking questions, then you’re replaceable — and replaceable doesn’t make for much of a business model. Veteran web strategist and designer Lauren Bacon shares the key questions you can ask your clients to turn them into loyal, repeat customers — and to make yourself an indispensable, trusted advisor. You’ll learn how to have more fun at work, create better sites, and improve your bottom line, just by letting yourself get curious.
About Lauren A veteran web strategist and designer, Lauren co-founded Raised Eyebrow Web Studio with Emira Mears, her all-around right-hand woman (with whom she also wrote The Boss of You: Everything A Woman Needs to Know to Start, Run, and Maintain Her Own Business ). The two have been in business together for eleven years, and during that time have developed a reputation for helping organizations working for social good develop meaningful relationships with their commmunities online – and for building outstanding websites. Lauren started her design career during the web’s infancy; more than a dozen years later, she remains passionate about facilitating online communication and helping people connect heart-to-heart through technology.
Open Discussion
Lightning Topics
Attendees are invited to share their experience by giving a (up to 5 min) presentation on any topic of interest to the Web Design community. If you want to use a laptop to show a website or control panel please be sure you have the necessary cable to connect to an overhead projector.
For those who don’t need to leave right away there’s typically a more social discussion at a local pub afterward.
422 Richards St, Vancouver, BC (map)
